Shipping Policy & Terms

1. Shipping services

Delivery timelines start after shipment dispatch. Estimated times are not guaranteed and may vary depending on the destination country.

2. Countries served

Chimert ships to over 200+ countries, including:

Price and service availability may vary by shipment type and country. Confirm with Chimert before shipping.

3. Carrier partnerships

Chimert provides international air freight and express delivery in partnership with DHL, FedEx, UPS, Aramex and other airlines within and outside Africa.

4. Processing & dispatch

• Shipments are processed once all required documentation is provided.
• Dispatch timelines may vary depending on shipment type and customs clearance.
• Customers receive notifications when cargo has been dispatched.

5. Customs, import regulations & prohibited items

• Customers are responsible for complying with destination-country laws.
• Customs duties, taxes, clearance fees and additional charges are the responsibility of the recipient.

The following items cannot be shipped:

• Hazardous chemicals, explosives, flammable liquids or gases
• Illegal drugs or narcotics
• Weapons, firearms and ammunition (unless legal permits are provided)
• Perishable goods without proper packaging
• Contraband, illegal or counterfeit goods

If unsure whether an item can be shipped, send Chimert the list beforehand so the team can confirm. A shipment containing prohibited items may be confiscated, destroyed or returned at the customer's expense, and Chimert is not liable for loss, damage or fines resulting from prohibited items.

6. Tracking & communication

Real-time tracking is provided where applicable, with updates on shipment status including departure, transit and arrival, plus notifications of delays or exceptions.

7. Causes of delay & force majeure

In a small number of cases, shipments may be delayed by factors beyond Chimert's control, including:

• Customs inspections, missing documents, duties or import/export rules
• Weather conditions, including storms, snow, fog or natural disasters
• Carrier and airline issues, including cancellations, schedule changes or limited cargo space
• Packaging or documentation problems, including mislabelled or under-packed shipments
• Unexpected events, including strikes, political unrest or airport disruptions
• High cargo volume during holiday seasons or sudden freight surges

8. Liability, insurance & claims

Chimert is not liable for delays or losses caused by factors outside its control. Where the shipping fee includes insurance paid by the customer, a refund is processed directly from the carrier. Claims for loss or damage must be submitted within 48 hours (2 working days) of delivery, submitted in writing with supporting documents.

9. Refund & return policy

• Chimert does not offer refunds or returns for shipments once dispatched.
• Refunds are only considered if the shipment was never dispatched due to a company error, or was lost due to proven negligence on Chimert's part.
• Shipping charges, customs duties and additional fees are non-refundable.

10. Opening hours & offices

Monday to Friday, 9:00am to 5:00pm

You can drop off at whichever office is convenient. If you are outside Lagos, Chimert can still ship for you: way-bill your item using Chimert's company name and phone numbers as the receiver, and the team will pick it up from the park on arrival. Always include your own name and phone number inside the package so Chimert can reach you.